FREQUENTLY ASKED QUESTIONS
You can simply walk. We are located less than 5 minutes of walking away from the cruise pier. Just walk towards Flåm and you will see a big white tent right next to the water.
Yes you can. It will only get wet by rain and not by spray from the fjord. Bringing a camera is safe.
Click on the big icon in the top menu that says “BOOK NOW”.
We will provide you with all the necessary clothes that you don’t have yourself for free.
You have to dress for the season. Imagine driving in a car that is going 60 km/h(40mph) and sticking your hand out the window for 2 hours. Even in the summer this can be a cold experience. We recommend you to dress warm for all seasons but especially during winter.
In general, we do allow our guests to store their luggage and bags at our location in safe lockers. It is free of charge.
We are, however, not a luggage deposit company, meaning that you will have to take your luggage with you when you leave us.
On all boat tours it is required to arrive for check in 20 minutes before departure. This is for dressing you up and getting your names on our passenger list. For hiking or customized tours, you should usually be there on the set time.
We do not have an age limit on our tours, but we do however recommend our winter visitors to not bring very small children on the tour, as they can get quite cold.
Infants (0-4 years old) can join for free on parents lap and do not need a ticket. However, please add a comment (with age) in your reservation if you are bringing an infant so we can be prepared with the correct clothing for boat tours or car seat for land based tours.
Regarding clothes, we have suits and clothing ranging from small baby sizes to very big XXL sizes.
Safety is our number one priority on our tours. You will be wearing a full flotation body suit in addition to a life jacket. There will be a safety briefing before the tour. In our 15 years of business, we have never had anyone fall in the water. Our tours are very safe and emergency equipment is always brought on boat rides and guided hikes.
We are very flexible with our tours, meaning that you can always contact us to change your departure time/date if you want to make any changes.
You can find our refund policy here: FGS Terms & Conditions individual-groups 2017
Our tours will still go if it is raining. You will be wearing protective clothing to keep you warm and dry.
The fjord is actually extra magic when its raining!